Simba vs. Hugo

The 5 layers of patented pocket springs combined with responsive memory foam creates a supportive, medium to firm mattress suitable for a range of body shapes, sizes and sleeping styles. With its focus on keeping sleepers cool through its synthetic latex layer and air flow sleep surface, the Simba is good for hot Aussie nights.

Customers made it clear—the best part of Hugo is the cushioned support. Many have tried a traditional memory foam design, but woke up with sore shoulders because it was too firm. That rarely happens with Hugo. Its comfort layer allows sleepers to sink slightly, while the underlying memory and base foam provides firm support.

Customer service seems to let the Simba down. Multiple customers complain that phone calls and emails go unanswered and responses take a long time. Delivery can be unreliable, and the mattress has been known to develop faults, including sagging on one side. Returning the mattress during the 100-night trial can be difficult.

Since Hugo is new to the market, there are not many customer reviews. This makes it difficult for sleepers to understand why customers love (or hate) Hugo. There are many five and four-star reviews, but that did not help us figure out Hugo's flaws. If we had to guess one issue, it would be that memory foam retains heat. So this mattress may be warmer if you're transitioning from a spring or hybrid design.